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Interactive Voice Response (IVR)

If one of the requirements of your platform is to detect keypad inputs or voice in order to give responses according to the information stored in databases, you must consider acquiring an IVR server.

This solution is not only affordable for medium and large organizations, but also small and medium businesses can add this feature to improve their operational performance.

Notification by email or other mediums of IVR’s requests or responses which you consider important may be sent to the chosen destination.

Gintel can provide IVR solutions and support according to the customer needs. We can integrate into the current customer information systems or even provide a customized development of new ones.