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Contact Center

In the area of Contact Centers Gintel is one of the leader in projects related to design, sales, implementation, training, technical support and sales support of Call or Contact Centers (stand-alone or networked) based on Nortel platform:

• Applications from Communication Server Suite (ACD)
• Applications from Contact Center Suite (CCMS, CCMA, Multimedia, CCT, SECC, Contact Recording, Quality Monitoring)
• Applications with IVR platforms (MPS former Periphonics), including integration with other vendor platforms (Genesis, Remedy), and Integration of other services such as CTI, Workforce Management and Outbound Campaigns/Predictive Dialing

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