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Hospitality Messaging Server 400

Communicating with guests and staff is a critical requirement to an enjoyable guest experience. Delivering messaging services should be effortless and provide the greatest level of efficiency for hotel guests and staff. The Nortel Hospitality Messaging Server (HMS) 400 does just that! It provides a comprehensive, simple-to-use solution for both guest and staff messaging, as well as advanced communication features that provide hospitality businesses with better overall guest satisfaction, and operational efficiency. Additionally, the HMS 400 integrates seamlessly with the Property Management System (PMS) and provides advanced administrative functions that will keep operations running smoothly. It is a flexible messaging solution that can scale from the smallest property type to the largest mega resort and is available for global deployment.

FEATURES & BENEFITS

• Guest voice messaging solution that integrates seamlessly with the Property Management System (PMS) and is simple and easy to use:
  • Guest configurable greeting
  • Guest configurable passcode
  • Assign guest passcode through PMS
  • Simple guest messaging with voice prompted help
  • Automatic check-in comfort message
  • Auto-login/auto-play
  • Move guest between rooms/message preservation
  • Guest IVR for auto-wakeup setting (can be turned on or off)
  • Guest group message delivery
  • Guest language set by PMS
  • Dual language voice prompting per guest mailbox
  • Guest text message
  • Restore all deleted guest messages (staff activated)
  • Post check-out message retention
  • Guest remote access during stay
  • Multiple auto-wake up calls per room
  • Fast forward & rewind within messages
• Full-featured Staff Messaging system:
  • Easy to use interface
  • Navigate between messages
    **Fast forward & rewind within messages
  • Forward messages to other users or distribution lists
  • Compose and send messages to users or distribution lists
  • Reply to sender
  • Configurable attendant DN
  • Internal/External/Temporary greetings
  • Tag messages as urgent and/or private
  • Up to 30 Auto-Attendants
  • Different prompting for busy versus no answer
  • System distribution lists
  • Express messaging/Express message Retrieval
  • Staff classes of service
  • Access mailbox from any phone
  • Phantom mailboxes for staff without phones
• 21 supported languages
• Dual language voice prompting per mailbox
• Automatic wake-up with snooze capability
• Housekeeping interface for updating room status, delivered in 21 different languages
• Mini-bar inventory system for in-room updates on mini-bar consumption

Benefits

• Cost effective messaging solution for both small and large hospitality venues
• Global solution with 21 supported language options
• A messaging solution focused around providing the best overall guest experience
• Tools that improve staff productivity and overall business effectiveness