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CallPilot

CallPilot provides Voice/Fax Messaging as well as integrated Unified Messaging capabilities through the users’ familiar desktop e-mail environment or Web based Unified Messaging and personal mailbox management with My CallPilot. CallPilot 5.0 introduces several new features and functionalities focused on reducing total cost of ownership (TCO), improving the user experience and ease of use, increasing robustness and reliability, and providing additional messaging parity functionality to expand the addressable market.

FEATURES

• Compose, Send, Reply, and Forward voicemail and faxes from a desktop PC client, Web enabled browser, or telephone
• Each CallPilot message can include text, voice, and fax in a single message
• Call the sender of a voicemail, fax, or email message with a single click
• Click-to-Call – Initiate a call from any directory entry
• Address book integration to quickly address voice and fax messages
• Instant Messaging integration provides the message senders presence status from within the e-mail/CallPilot interface
• Reply to messages with an Instant Message (IM) using MCS 5100 or Windows Messenger
• Speech Activated Messaging (SAM) gives you hands-free access to messages
• E-mail by Phone provides text-to-speech capabilities for accessing e-mail when away from your PC
• Remote message notification to PDAs, pagers, cell phones, or RIM devices
• Access to messages via mobile e-mail enabled devices (PDAs, etc.)
• Personal message distribution lists and broadcast message options
• Adjust voicemail playback options (volume, speed-up, slow-down, rewind, fast forward, etc.)
• Message blocking options will prevent private voice messages from being forwarded or saved to an external media source
• My CallPilot Web messaging provides access to voice, fax, and e-mail messages from any location
• My CallPilot Web pages for personal user mailbox administration and access to “how to” information – Users can change passwords, manage distribution lists, set-up notification options, and manage their personal greetings, all from an intuitive Web interface
• CallPilot Manager Web pages for maintaining and managing your CallPilot system
• Simplified configuration of caller services, including auto attendants and voice menus with CallPilots’ Application Builder
• CallPilot Reporter Web pages that provide over 50 pre-defined reporting options
  *Support for networking with other messaging systems using industry standard protocols such as VPIM and AMIS
• Alternate User Interfaces (AUIs) are provided to ease the transition from competitive messaging systems
• Symposium integration for voice services — enables Symposium Call Center Server (SCCS) customers to integrate with CallPilot
• Three hardware platforms to choose from: IPE, Tower and Rackmount

BENEFITS

• Access messages from anywhere, any device, any time
• Users can save 50 percent of time spent sending and retrieving messages by using CallPilot to integrate voice, fax, and e-mail messages
• Mobile workers can remain productive while away from the office
• Reduction in fax machines, fax lines, and employees’ time spent running to and from shared fax machines
• Web-based personal mailbox administration with My CallPilot – off-load tasks that are typically handled by an administrator
• No impact to existing e-mail servers
• Simplified installation and deployment using automated software delivery systems such as Microsoft SMS
• Web based management from any location

Unified Messaging Clients

CallPilot is supported in a variety of client environments and is considered the most versatile unified messaging application in the market.

• Desktop messaging integration with Microsoft Outlook, Lotus Notes, and Novell GroupWise
• Internet mail integration with Outlook Express, Outlook 98, Outlook 2000, Outlook 2002, Netscape, and Qualcomm Eudora Pro
• My CallPilot Web messaging available using Netscape and Microsoft Internet Explorer
• Macintosh My CallPilot Web messaging
• Linux Mozilla and Firefox My CallPilot Web messaging

NETWORK DIAGRAM

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