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Media Processing Server Studio

Media Processing Server Studio is a graphical software tool that is used to create, edit, and manage audio elements of menu prompts in the Media Processing Server (MPS) environment.

KEY FEATURES:

• Easy to use, graphical representation of common tape-deck controls, pull-down menus and extensive on-line help files that greatly reduce the need for costly user training.
• Visual displays of audio waveforms make it easy to see the effects of editing.
• Open development and editing environment provides choice and flexibility in importing and exporting audio files in a variety of formats such as WAV, AU, and AIFF audio files.
• Advanced functionality provides professional studio-level capability to analyze and manipulate recordings.
• Development costs are further reduced with batch recording capability. Batch recording saves time by streamlining the previously tedious process of converting audio cassette tape recordings into digitized files.

FEATURES & BENEFITS

• Easy to use, graphical representation of common tape-deck controls, pull-down menus and extensive on-line help files that greatly reduce the need for costly user training.
• Visual displays of audio waveforms make it easy to see the effects of editing.
• Open development and editing environment provides choice and flexibility in importing and exporting audio files in a variety of formats. Import/export functions facilitate the interchange of audio files with other desktop systems using WAV, AU, and AIFF audio files.
• Advanced signal processing tools provide professional studio-level capabilities to analyze and manipulate recordings.
  • Normalization tool modifies volume levels of vocabularies created during different recording sessions.
  • Time scaling is a function used to change the duration of a recorded item without changing the pitch. Time scaling can be used to reduce prompt length thereby reducing call hold time.
  • Audio Mixer allows two recordings such as background music and a verbal recording, to be seamlessly blended together. Graphical equalizers provide a means of correcting or significantly improving poorly recorded speech elements.
  • Dual Tone Multifunctional Frequency (DTMF) detection tool processes vocabulary elements to determine if they are likely to induce talk-off (a problem that occurs when a portion of speech output from an automated system closely match those of legitimate touch-tone signals and can therefore be detected as legitimate caller input). Any elements identified in this process can be filtered or otherwise modified using other tools to eliminate the problem.
  • Three-dimensional display option shows the frequency components of an audioelement in addition to its amplitude and time. This provides users with a complete view of the audio element’s characteristics.
• Development costs are further reduced with batch recording capability.
  • Batch recording saves time by streamlining the development of voice response vocabularies. Traditionally, a cassette tape containing the various recordings that make up the vocabulary are sequenced one after another, and prepared with an interval of silence between each element. During batch recording, detects the inter-element silence and automatically performs end-of-element processing.
  • It saves the element, showing editing needs or signal processing results.