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Media Processing Server (MPS) 500
Media Processing Server (MPS) 500 is the ideal self-service solution for medium-sized Enterprises and small Service Providers. This full-featured, competitively priced solution provides an advanced suite of capabilities including a full portfolio of Advanced Speech solutions, VoiceXML, and Session Initiation Protocol (SIP). Our integration packages and native interfaces enable MPS 500 to seamlessly integrate with numerous CTI applications for fast, intelligent call routing.
KEY FEATURES:
- Improves contact center efficiency by automating routine requests and freeing agents for more complex inquiries.
- Delivers friendlier self-service and more personalized customer experience through robust, multi-language advanced speech capabilities.
- Extends your web applications to callers by utilizing VoiceXML, JAVA and other internet technologies.
- Supports a hybrid environment of traditional and VoIP telephony protocols that enables smooth transition to VoIP without costly hardware upgrades.
FEATURES & BENEFITS
DTMF interfaces improve contact center efficiency by automating routine requests and freeing agents for more complex inquiries.
Industry standard application development – MPS 500 extends your web applications to callers by utilizing VoiceXML, JAVA and other internet technologies.
Dual application development environment provides customers the choice to develop applications in VoiceXML or Media Processing Server Developer. This integration strategy provides investment protection and a migration path from one environment to another if and when required.
Simultaneous support for digital and IP telephony including SIP (Session Initiation Protocol) enables phased migration to VoIP that fits your business strategy without costly upgrades and positions your business for evolution to Engaged Applications.
Multiple host and database access enables MPS 500 to simultaneously pull customer information from multiple databases. MPS 500 easily integrates into existing data and network infrastructure without costly re-engineering.
Native CTI Interfaces – MPS 500’s standard, “out-of-the-box” integration packages accelerate deployment, simplify system integration, and deliver faster return on investment.
Browser-based system management that runs as a Java client or in industry standard browser window, streamlines system configuration and management.
Fax – Send, Receive, Compose – increases customer satisfaction by automating the distribution or collection of documents such as part lists, application forms, registration, claim forms, confirmations etc. through an MPS 500 application for faster, more convenient customer access.
Conference improves customer service by increasing probability of first call resolution by providing capability to conference a caller with additional agents or supervisors.
Announcements reduce the volume of routine inquiry calls and increase contact center efficiency by freeing agents to handle more complex transactions. MPS 500 announcements, stored in industry standard audio file format (MMF or .wav), are easy to create, reducing costs and providing flexibility.
Available on Solaris or Windows Operating System, MPS 500 lets you choose the operating system that best suits your corporate infrastructure.
Switch Independent – MPS 500 interfaces to all of the most common PBXs. For businesses with a variety of PBXs in their Network, MPS 500 is the self-service solution that can interface to them all.
Modular architecture enables MPS 500 to easily expand capability and size so you can buy what you need today, accommodate future growth and protect your investment.
