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Contact Recording

An indispensable component of your contact center is the ability to use business-driven criteria to analyze contacts and ensure quality performance. Leveraging the advantages of Nortel Contact Center and IP Telephony, Nortel’s complete and fully-integrated Contact Recording enables your business to oversee the quality of customer interaction and deliver exceptional service.
Available in both IP and TDM environments, Contact Recording provides a solution for customers who require all of their calls to be recorded. Nortel Quality Monitoring can be added as a software upgrade to the recording solution to record both voice and agent screens.

FEATURES & BENEFITS

• Scale from one to many thousands of channels within an enterprise
• Be independent of the data infrastructure such as port mirroring
• Record IP voice communications full-time
• Provide the ability to record traditional digital handsets
• Make recording decisions in real time based on configurations
• Be administered and supported locally and at an enterprise level