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Popup screens for Nortel CCT (ContactCenter Control Toolkit)

GINTEL develops CTI solutions for Nortel Contact Center Suite based on Nortel CCT (ContactCenter Control Toolkit) API.

We can provide general or customized tools to enable Popup screens on your agent’s workstation in order of having in advance some information of the customer just at the moment his call is ringing.

If your company is running a Customer Service contact center using Nortel’s CC suite, and a web-based application system is the primary source of information for you agents or representatives, you may be consider having our configurable just ready application to embedded your system screens inside our Popup application. The information presented by your system at the moment the agents receive calls could be refreshed loading a specific URL with an ID that correspond to customer ID or PIN provided though an IVR.

As a requirement it will be necessary no integrate your IVR with you CCT server for gathering ID or PIN numbers. For that task also we can help with our experience.

If you have a more specific requirement our development team can create customized solutions to satisfy your needs.

Just contact us to let us know about your technical problems. After analyze them we’ll find out for an answer.